Contact
Lumina Alliance is here to help, day or night.
24-hour Crisis & Information Line:
(805) 545-8888
Our Crisis and Information Line is free and confidential.
Lumina is staffed by California State Certified Domestic Violence & Sexual Assault Counselors, who provide crisis intervention, support, and referrals to other community resources and agencies.
Private web chat »
Our web chat is available Monday - Friday, 9 am - 4 pm
Contact us
Call our 24-hour crisis and information line:
(805) 545-8888
Business line (9 am - 5 pm):
(805) 781-6400
Mailing address
Lumina Alliance
P.O. Box 125
San Luis Obispo, CA
93406
Fax numbers
Administration Office: (805) 781-6410
Therapy Office: (805) 548-1732
Paso Robles Office: (805) 226-5401
Contact form
Email Contact@LuminaAlliance.org, or please use this form for business and donation inquiries.
Office locations
Lumina Thrift
545 Higuera Street
Thrift Store Alley
San Luis Obispo, CA
(805) 592-3956
Store Hours: Mon – Sat, 10 am – 5 pm
Donation Hours: Mon – Fri, 10 am – 2 pm
Accessible contact options
We want to ensure our crisis support is available to everyone. If you are deaf, hard of hearing, deaf-blind, or have a speech disability, you can reach our support team using the California Relay Service (CRS).
Emergency note: California Relay Service is not for immediate emergencies. If you or someone you know is facing a life-threatening emergency, please dial 911 directly.
How to connect using 711
The easiest and fastest way to reach us via relay is to dial 711 from any telephone. You will be automatically connected to a trained Communications Assistant who will securely and confidentially relay your conversation to our staff.
Cost: This service is entirely free.
Privacy: All calls are strictly confidential. No records of your conversation are kept.
Direct toll-free numbers by type of service
If you prefer to bypass the main 711 menu or are experiencing technical difficulties, you can dial the direct toll-free number for your specific communication setup:
Phone numbers for English
• TTY / VCO / HCO to Voice (for callers typing their responses)
1-800-735-2929
• Voice to TTY / VCO / HCO (for standard voice callers reaching a text user)
1-800-735-2922
• Speech-to-Speech (STS) (for callers with speech disabilities)
1-800-854-7784
Phone numbers for Spanish
• TTY / VCO / HCO to Voice (for callers typing their responses)
1-800-855-3000
• Voice to TTY / VCO / HCO (for standard voice callers reaching a text user)
1-800-855-3000
• Speech-to-Speech (STS) (for callers with speech disabilities)
1-800-854-7784 / 1-800-855-7300
Definitions
TTY (Teletypewriter): You type your messages, and the assistant reads them aloud to us.
VCO (Voice Carry Over): You use your own voice to speak directly to us, and read our typed responses on your screen.
HCO (Hearing Carry Over): You listen directly to our voice, and type your responses back through the assistant.
STS (Speech-to-Speech): A specially trained assistant provides support if you have difficulty being understood on the phone, repeating your words exactly as intended.
Client survey
We are committed to providing quality services to sexual assault/abuse and intimate partner violence survivors and their friends and family. By completing this survey, you are helping us to better meet your needs.
We appreciate your willingness to share your thoughts.
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